SHIPPING
The Image Place uses UPS and USPS. Starting November 1st 2010, we will be charging for shipping. We will pay half your shipping costs, so you will only be charged for half. If your orders total a $100 you will receive free standard shipping. Certain instances such as location, overnight and Saturday delivery may be charged. If you receive a damaged shipment, keep the entire order and the complete package how you received it. Contact us immediately for instructions on filing a claim.
RGB Color Mode 8-bit Color Depth:
Please don’t save as 16-bit color depth. Even if your image is B/W and have converted it to grayscale mode for other use, please convert RGB before sending to the lab.
sRGB Color Space:
If they are saved with any other color space embedded, the printing results can be unpredictable. If you prefer to capture or work in another space, you should convert the final files to RGB and give them a final evaluation for color and density before sending to the lab.
jpeg Format Only:
NO photoshop psd’s or camera raw files. As a matter of fact, the ROES software will only show jpegs.
File Sizes:
Generally we want the highest resolution, least amount of compression jpg your camera is capable of. Cameras will often use the words "large","fine", etc. A jpg should be in the area of 1 megabyte or higher for proper printing. Generally, jpg’s are okay for the majority of work.
File Names:
File names can contain ONLY alpha and numeric characters. Most other characters are NOT ALLOWED. Use a - (hyphen), or _(underscore) to separate within a file names. DO NOT USE a .(period), '(apostrophe) or a , (comma). These files will be unprintable and subject to a $10 per file correction fee or resubmission.
